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1. Before you go for a treatment

Make sure you understand what you can claim back on your policy. You can check this from your plan terms and conditions. Alternatively, you can contact our customer services team on 0800 414 8071 for details of your benefits and recognised practitioners. Please remember to have your policy number to hand when you contact us.

2. Receive treatment and settle the account in full
Pay your bill with the practitioner and don’t forget to obtain a fully paid, itemised and dated receipt (including date of treatment(s), the practitioner’s details, the items you purchased and the claimant’s name). Please note that receipts which do not include this information may be returned to you as a result.

3. Complete your claim form
In order to make a claim, you will need to submit a completed claim form along with the original receipts which should include the name and address of your chosen practitioner. You can download a claim form here or below. You can also request for a claim form to be sent to you either by post or email by calling our customer services team on 0800 414 8071.

4. Submit your claim form along with your original receipts
Don’t forget to attach your original receipts (you may want to keep a copy for your records) and supporting documentation as we will require these to process your claim. Submit your completed claims forms to: Benenden Health Cash Plan, 2 Darnley Road, Birmingham, B16 8TE.

5. Submit your claim form
Submit your completed claims forms to and supporting documents to: Benenden Health Cash Plan, 2 Darnley Road, Birmingham, B16 8TE.

Download claim form (PDF)

1. Before you go for a treatment
Make sure you understand what you can claim back on your policy. You can check this from your plan terms and conditions. Alternatively, you can contact our customer services team on 0800 414 8071 for details of your benefits. Please remember to have your policy number to hand when you contact us..

2. Start completing your claim form
As you will need the hospital to sign your claim form as evidence of your hospital stay, it might be a good idea to start completing your form before you go. You can download a claim form here or below. You can also request for your claim forms to be sent to you via email or post by calling our customer services team on 0800 414 8071.

3. Receive treatment
Following your stay, make sure you ask the hospital to complete the relevant sections on your claim form and stamp the form to confirm the length of stay. If the hospital is unable to sign your claim form, you can submit your discharge notes to evidence dates of your hospital stay.

4. Submit your claim form
Submit your completed claims forms to and supporting documents to Benenden Health Cash Plan, 2 Darnley Road, Birmingham, B16 8TE.

Download claim form (PDF)

1. Complete your claim form
In order to make a claim you should submit a claim form to us by post. You can download a claim form here or below. You can also request for your claim forms to be sent to you via post or email by calling our customer services team on 0800 414 8071.

2. You will need to send us the original birth or adoption certificate
Along with the claim form, you will need to provide a copy of the full birth/adoption certificate in support of your claim. Your original receipt(s) will be returned following the processing of your claim

3. Submit your claim form
Submit your completed claims forms to and supporting documents to: Benenden Health Cash Plan, 2 Darnley Road, Birmingham, B16 8TE.

Download claim form (PDF)