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9am-5pm, Mon - Fri
Accessing services
(For existing members)
9am-5pm, Mon-Fri
Member helplines
(For existing members)
24/7 GP Helpline
Mental Health Helpline
Open 24 hours, 7 days a week
NHS wait time threshold
- If you’ve been a member for at least six months and your NHS wait time is longer than the threshold below you can contact us to discuss your case.
- Please make sure you receive our authorisation before proceeding with any appointments. We will not provide funding if you proceed with any appointments without our authorisation.
- Authorisation of Diagnosis and Treatment services is dependent on your NHS wait time.
The current NHS wait time threshold is:
Before you call us you must have:
A CCSD code. This stands for Clinical Coding and Schedule Development Group. This is your treatment procedure code; your consultant should be able to provide this code as standard.
The procedure required. View our approved procedure list.
A copy of the consultant's report.
Your wait time must be longer than the current threshold.
